Cloud Services

Packaged under the Trigon Cloud Cover™ brand, all cloud services offerings leverage salesforce.com's Force Platform and the software-as-a-service (SaaS) model for on-demand delivery, extending Salesforce functionality in the following key areas:

Sales Operations:

  • Lead Preprocessor
    • Basic de-duplication services
    • Intelligent / extended auto-response
    • Intelligent / extended auto-assignment
  • Sales Territory Manager
    • Easily identify sales territories by geographic and industry segment boundaries
    • Can be utilized by Lead Preprocessor for intelligent auto-assignment
    • Standard (Lead, Account, Opportunity) and custom Salesforce objects/records can be extended to include sales territory related information
    • Automated territory change management functionality is included
    • Base set of associated reports and dashboards are included

Service & Support Operations:

  • Case Minder
    • Daily review of all open Cases
    • Configurable notifications to all "interested parties" - including customers, partners and internal personnel
    • Automatically send notifications and update Case statuses based on predefined workflow rules that operate on a time and status basis
    • Automatically close Cases based on predefined workflow rules that operate on a time and status basis, as well as general Account-level status
    • Base set of associated reports and dashboards are included