Cloud Services
Packaged under the Trigon Cloud Cover brand, all cloud services offerings leverage salesforce.com's Force Platform and the software-as-a-service (SaaS) model for on-demand delivery, extending Salesforce functionality in the following key areas:
Sales Operations:
- Lead Preprocessor
- Basic de-duplication services
- Intelligent / extended auto-response
- Intelligent / extended auto-assignment
- Sales Territory Manager
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Easily identify sales territories by geographic and industry segment boundaries
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Can be utilized by Lead Preprocessor for intelligent auto-assignment
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Standard (Lead, Account, Opportunity) and custom Salesforce objects/records can be extended to include sales territory related information
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Automated territory change management functionality is included
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Base set of associated reports and dashboards are included
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Service & Support Operations:
- Case Minder
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Daily review of all open Cases
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Configurable notifications to all "interested parties" - including customers, partners and internal personnel
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Automatically send notifications and update Case statuses based on predefined workflow rules that operate on a time and status basis
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Automatically close Cases based on predefined workflow rules that operate on a time and status basis, as well as general Account-level status
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Base set of associated reports and dashboards are included
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